I had very high hopes for you. Your ad campaign is flashy and fun, your check in kiosks were decked out with Macs and fresh flowers and Fergies “Glamorous” was playing softly in the background. The inside of your plane was sleek and modern and your Red entertainment center was engaging and user friendly.
The first leg of my journey (SEA to LA) was uneventful I’d even go so far as to say “pleasant”. Upon boarding the second half of my journey (LA to DC) I had a rude awakening. Being the last people on the plane due to a way-to-tight connection I was told there were no more pillows or blankets left on the flight, the funny part about this is not that its an OVERNIGHT FLIGHT and there SHOULD be enough blankets for everyone DUH, but that the flight attendant telling me this was holding two blankets and two pillows!! She quickly realized her mistake and said “oh these ones are for other passengers that asked for them earlier”. Hmmmm so because you (Virgin America) scheduled my flight making me have a too short layover I’m now being punished?? Are you kidding me? You run and airline - a huge logistical mess of an operation and you can’t ensure that there will be enough blankets and pillows?
As we made our way to the VERY BACK ROW 9not your fault I know but it needs to be pointed out) of the plane and tried to settle in without a blanket or a pillow or the ability to recline things just got worse.
Your need for a vibey aesthetic and cool atmosphere apparently does not include curtains between the last seats in the plane and the bathroom area and place where the flight attendants sits during the flight. The lack of this curtain allowed me to HEAR the stewardesses gossip ENDLESSLY about passengers on flights, the issues they had on the job and not to mention countless details about their personal life.
You would have thought the flight was staffed by a pack of WAILING MONKEYS.
I waited for the noise to subside and when it did not AT ALL. I turned around and said “Can you be quite?”. I received no reply but after I turned around I heard a snort and a small giggle, girl gossip code for “oh my god what a freaking bitch”. No more then 20 mins later did they start talking again at the same levels as before.
Let me remind you that this is an OVERNIGHT flight. I.E. a flight you are supposed to SLEEP through.
As I sat there with my ipod turned all the way up trying to block out the noise the man sitting in our aisle seat was unknowingly letting his blanket drop to the floor. The same attendant I had asked a for a blanket from rushed over and said “Sir hold onto your blanket, those are hot commodities around here”. Are you kidding me!!!!!
Needless to say I got no sleep on the flight and walked off the plane in a mild coma.
I don’t think I had high expectations: A disposable blanket and pillow and a quiet atmosphere. I would give up your flashy entertainment center, your well dressed flight team, and your fancy adjustable headrests to know that I could be ensured those two things.
1 response so far ↓
Chris A // May 8, 2008 at 2:32 pm
I have one word for you - jetBlue. It’s Virgin America without the expensive and lame food, the trippy techno-lounge lighting, the attitudy flight attendants, and MP3s. Oh, yeah, they do have 100 channels of Sirius satellite radio, comfy seats, flight attendants who treat you like a human being, and sections where you can stretch out in an incredible 38 inches of legroom. They also have blankets and pillows. VA is just a less-than jetBlue copycat trying to make up for the same crap we put up with on other airlines with a slick interior and overrated high-tech seatback toys.
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